Shipping and delivery

Shipping & Delivery Policy

Welcome to aliyastor5.com! We are committed to providing you with the best possible shopping experience, including reliable and efficient shipping services. Please read our shipping and delivery policy carefully to understand how your order will be processed and delivered.

1. Order Processing Time

• All orders are processed within [3-5] business days (excluding weekends and holidays) after receiving your order confirmation email.

• You will receive another notification when your order has shipped.

• Please note that during peak seasons or promotional periods, processing times may be slightly longer. We will notify you of any significant delays.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. We offer the following shipping methods:

• Standard Shipping:

  • Estimated Delivery Time: [5] to [7] business days

  • Cost: [e.g., Flat rate of ₹199.99, or calculated at checkout, or free over ₹999]

• [Optional: Expedited Shipping / Express Shipping]:

  • Estimated Delivery Time: [5] to [7] business days

  • Cost: [e.g., Flat rate of ₹99, or calculated at checkout]

Note: Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.

3. Shipment Confirmation & Order Tracking

• Once your order has shipped, you will receive a Shipment Confirmation email containing your tracking number(s). The tracking number will be active within same day of receiving the email.

• You can track the status of your order by clicking on the tracking link provided in the email.

4. Domestic and International Shipping

• Domestic Shipping: We ship within India.

• International Shipping:

  • We offer international shipping to the following countries: [List of countries, e.g., USA, UK, Canada, Australia]. Please note that international shipping costs and estimated delivery times will be calculated at checkout. Any customs duties, taxes, or import fees imposed by the destination country are the responsibility of the customer.

6. Damages

• aliyastor5.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

• Please save all packaging materials and damaged goods before filing a claim.

7. Incorrect Shipping Address & Refused Delivery

• We make every effort to validate the shipping address provided at checkout to ensure it is recognized as a valid address. If we cannot validate the address, we will try to contact you to provide an updated address. If we are unable to update the address, the order will be canceled and refunded.

• aliyastor5.com will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package.

8. Missing or Stolen Shipments

• If you didn't receive your order, but the shipping carrier has reported that it was delivered, please contact us at [aliyamobilehub@gmail.com] or [+91 9915892999] as soon as possible. We will assist you in filing a claim with the shipping carrier. We may also involve local law enforcement if necessary. We will replace or refund your order once the investigation by the carrier is complete. Please allow up to [Number] days for the investigation.

9. Contact Us

If you have any questions about our Shipping & Delivery Policy, please contact us:

• By email: aliyamobilehub@gmail.com

• By visiting this page on our website: contact us

• By phone number: +91 9915892999